Online scams: Morocco tightens the screw

The rapid development of e-commerce in Morocco is accompanied by a worrying increase in disputes between consumers and e-retailers. To stem this phenomenon, the government plans to strengthen the legal arsenal and better regulate online commercial practices.

According to figures provided by the government, more than 2,400 complaints were recorded in 2023, around a fifth of which concern the e-commerce sector. Consumers complain in particular about products that do not conform to the descriptions, difficulties in exercising their right of withdrawal, reimbursement problems and delivery delays.